Dealing With Returns as a Bookseller on Amazon FBA

As someone who has sold books on Amazon before, I understand the importance of customer service and the headache of returns. Let’s dive in.

pic of customer returning a box of product

One of the main reasons why so many booksellers sell used books on Amazon is because of the convenience and ease of handling customer service. Returns can be a nightmare for any seller, but Amazon takes care of most of that for you. However, that doesn’t mean you should take customer service for granted. It’s still important to ensure that your customers are happy and satisfied with their purchase.

 

There are several reasons why someone might want to return a used book they bought online. It could be a mispick from Amazon, meaning they received the wrong book or edition. Or it could be a change of mind, where they decided they didn’t want the book anymore. They may have found a better price elsewhere or the book may have arrived damaged due to shipping. Lastly, they may not be happy with the condition of the book.

 

Out of all these reasons, the condition of the book is the only thing that you as a seller can control. You want to make sure that the book is in the condition that you have described in your listing. You don’t want any surprises for your customer, as this could lead to negative feedback and a potential return.

 

So, what can you do to ensure that the condition of the book is accurately described? First and foremost, always make sure to disclose any damage, highlighting, underlining, or even missing pages. Amazon has specific guidelines for describing the condition of a book, so make sure that you follow them carefully. For example, if you’re selling a book in “Good” condition, it should be free of tears, have minimal highlighting or underlining, and have a clean cover. If the book is in “Acceptable” condition, it may have more wear and tear, but it should still be readable.

 

Now, there are times when Amazon will mark a used book as “damaged” and remove it from inventory when really it’s just not as young and pretty as it once was. 

Because it’s a USED book

We often do periodic removals of the “damaged” goods for our customers and when we get these back from Amazon we reevaluate the book to make sure the condition is accurately described, and then ship it back to Amazon again. As long as the customer is clear about what they are buying it’s generally fine. In the vast majority of cases NOTHING is wrong with the book, so it’s worth pulling the inventory to check for yourself.

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