Interview with Ed Kloppenburg – Part 1 of 3

Ed Kloppenburg is a favorite client of mine, an extremely methodical and keen-to-learn experienced entrepreneur. We've had many great conversations by email and eventually I was able to persuade him to share the many nuggets of wisdom that he shared with me, to the...

Templates to Get The Returns You Deserve!

For our textbook clients, it is shocking how many of the books they order are unsellable for a variety of reasons, and need to be returned. Here's an outline of the reasons you might need to return something, what your rights and expectations are in the situation, and...

Where Did My Returned Inventory Go?

Where Did My Returned Inventory Go?

Dear Shanna, I have a problem with refunds on Amazon. I understand that one of the buyers of my books returned it to Amazon and Amazon subtracted the amount paid from my balance… But where is the book itself ? I cannot find it in my inventory. Even books that were...

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